Godspower Uwemedimo Tom
Aspiring Business Administrator & Customer Relations Specialist
Mpape, NG.About
Emerging professional with a strong foundation in Business Administration and diverse experience across customer service, sales, inventory management, and digital marketing. Proven ability to enhance operational efficiency, drive customer satisfaction, and foster engaging online communities. Eager to leverage a blend of administrative acumen and client-facing skills to contribute to a growth-oriented organization.
Work
Spar Market
|Store Assistant
Abuja, Nigeria
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Summary
Managed daily retail operations, inventory, and product merchandising to enhance customer experience and store efficiency.
Highlights
Streamlined inventory processes, improving stock accuracy by X% and contributing to reduced potential losses.
Optimized product display and stocking, ensuring product availability and enhancing customer accessibility.
Provided excellent customer service, assisting an average of Y customers daily with product location and inquiries, ensuring a positive retail experience.
Collaborated with the team to maintain store cleanliness and organization, supporting efficient daily operations and a welcoming environment.
Summit Guest House
|Receptionist
Mpape, Abuja, Nigeria
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Summary
Managed front desk operations, ensuring exceptional guest experiences and efficient administrative support for a hospitality establishment.
Highlights
Delivered exceptional first impressions by warmly greeting and assisting an average of X guests daily, enhancing overall satisfaction.
Ensured guest comfort and respect by proactively addressing inquiries and resolving minor issues, fostering a welcoming environment.
Managed check-ins and check-outs efficiently for up to Y guests daily, maintaining accurate guest records and supporting seamless hotel operations.
Coordinated with housekeeping and other departments to fulfill guest requests promptly, improving service delivery.
Green Pastures Integrated Venture
|Social Media Manager
Abuja, Nigeria
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Summary
Oversaw and executed daily social media strategies across multiple platforms to boost brand engagement and online presence.
Highlights
Developed and executed daily social media content across X platforms, increasing audience engagement by Y% through compelling posts.
Monitored social media trends and analytics to optimize content strategy, enhancing reach and visibility for the brand by Z%.
Created engaging posts that resonated with the target audience, driving increased interaction and community growth.
Engaged with online community members, responding to comments and messages to foster positive brand interactions.
Sid Oil and Gas
|Cashier
Abuja, Nigeria
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Summary
Managed daily financial transactions and ensured accurate cash handling and receipt issuance for a fuel retail operation.
Highlights
Processed an average of X transactions daily using cash, POS, and transfer methods, maintaining 100% accuracy in financial records.
Issued timely and accurate receipts for all transactions, ensuring transparency and customer satisfaction for Y customers daily.
Managed daily cash reconciliation, identifying and resolving discrepancies to uphold financial integrity.
Provided efficient and friendly service to customers, enhancing the overall purchasing experience at the station.
Las Vegas Estate
|Sales Representative
Abuja, Nigeria
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Summary
Initiated and managed outreach to potential clients, driving sales opportunities and contributing to revenue growth for real estate.
Highlights
Identified and engaged with X potential customers weekly through various channels, generating Y new sales leads per month.
Cultivated client relationships through effective communication and follow-up, contributing to a robust sales pipeline.
Presented property features and benefits to prospective buyers, tailoring information to individual needs and increasing interest.
Achieved sales targets by consistently converting leads into successful client engagements, contributing to overall revenue.
Education
Nasarawa State University
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Bachelor of Science (BSc)
Business Administration
Masterminds Catering and Culinary Institute
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Diploma
Baking and Confectionery
United Nations Department of Safety and Security
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Certificate
Safety and Security
Maitaima Model Secondary School
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High School Diploma
Secondary School Certificate Examination (SSCE)
All Beginners Institute of Computers
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Diploma
Microsoft Applications
Languages
English
Ibibio
Certificates
Google Docs
Issued By
Coursera
Design and Digital Transformation for Businesses
Issued By
MTN Foundation
Skills
Business Operations & Management
Sales, Team Building, Problem Solving, Decision Making, Operation Management, Inventory Management, Stock Control, Cash Reconciliation, Staff Supervision, Training, Leadership, Digital Business Strategy.
Customer & Client Relations
Customer Service Excellence, Customer Engagement, Communication Skills, Guest Relations.
Digital Marketing & Content
Digital Marketing, Content Creation, Online Branding, Canva, Content Design, Social Media Management.
Productivity & Software
Microsoft Office Suite, Google Docs, Cloud-based Productivity Tools.
Work Ethic & Autonomy
Self-Supervision, Responsibility, Adaptability.
Interests
Hobbies
Reading, Cooking, Singing.
References
Promise Sunday
Manager at The Spot Restaurant and Lounge
Idong Tommy
Director at Smart Homes Construction Company